First off i would email their Customer Service Department and tell them about it. I know like with amazon, if your order hasn't arrived 3 days after its estimated delivery then they will do their best to find where its at for ya.
Only thing i can suggest really.
"My name is Ozymandias, King of Kings:
Look on my works, ye mighty, and despair!"
Nothing beside remains. Round the decay
Of that colossal wreck, boundless and bare,
The lone and level sands stretch far away.